Why Wells Fargo Hates their Customers and Money
They apparently do NOT want money anymore as they've driven me to the brink with their stupid $10 charges. All mind you for items that takes no time so should not even cost a loyal customer $.01. But yet it does. Well, I'm just taking my money elsewhere. I've been a long term customer and allowed them to keep and use a fair amount of money but I'll be giving it to someone else now, I'm a customer not a punching bag. When will "old guard" business' wise up and take a cue from companies like Zappos that it's all about the customer. It's called Win-Win, why don't they get it?! sigh. Here's my ugly letter to them.
I am very annoyed in this current economic climate that Wells Fargo feels the need to charge me $10 to overdraft money from one WF account to another WF account. This happens automatically and costs you NO money but yet you continue to charge me. Transferring money myself is free so why is it not based on a trigger? That is just bad business. Also bad business is charging me another $10 for "excess use" on my savings account. My wife and I saved up enough to remodel our house and don't want to keep it in savings and you charge me $10 to use my own money? Since you don't like me withdrawing or using my own money how about I just move my mortgage, my savings, my credit card, and my checking account to another bank if this is how you feel that a longterm and loyal customer is to be treated. Good luck getting a bailout because you will need one once all of your customers leave you because you have insane and predatory business practices that are both poor customer service and bad business. Business can be win-win, you can make money and make me a happy and loyal customer at the same time. Those two ideas ARE NOT mutually exclusive.




